Skip to main content
European Health and Digital Executive Agency (HaDEA)
Call for proposalsClosed

2018 CEF Telecom Call - Online Dispute Resolution (CEF-TC-2018-4)


Publication date
28 June 2018
Opening date
Deadline model
Deadline date
22 November 2018, 00:00 (CET)


The 2018 CEF Telecom Online Dispute Resolution call makes an indicative €0.4 million of funding available for proposals in this area.

Indicative Call Timeline


Call opening

28 June 2018

Deadline for submission

Closed on 22 November 2018

Evaluation of proposals

December 2018-February 2019

Consultation of the CEF Committee

April 2019

Information to the European Parliament

April 2019

Adoption of the Selection Decisions

April 2019

Adoption of individual grant agreements

Between April and August 2019

List of proposals selected for co-fundingAvailable here
Work Programme 

 2018 CEF Telecom Work Programme

Available here

Call for Proposals documents 
2018 CEF Telecom Call for Proposals – Online Dispute ResolutionCall text
Reference of the Official Journal of the EU (C225)Available here


Application Forms 
Apply online - TENtec eSubmissionClosed on 22 November 2018

Application Form Part A

For reference only: electronic submission of Part A using the eSubmission module is mandatory

Available here
Application Form Part BAvailable here
Application Form Part CAvailable here
Application Form Part D

Available here

Financial capacity check formAvailable here
Template for self-declaration from online traders/online marketplacesAvailable here


Guidance Documents


Guide for Applicants

Available here

Application checklistAvailable here
Frequently Asked Questions (FAQs)Available here

Background Documents & useful info

Common to all calls

CEF Digital Single Web PortalAvailable here

CEF Regulation

Available here

Telecommunications Regulation

Available here

EU Financial Regulation

Available here

Rules of Application

Available here

Model Grant Agreement

Available here

Privacy statement

Available here

Commission Decision on the reimbursement of personnel costsAvailable here
List of national contact points for CEF TelecomAvailable here
Call specific - Online Dispute Resolution 
Online Dispute Resolution platformAvailable here